Terms & Conditions

We send your personalised letter all over the world!

We recommend not ordering after 17th December if you live in the European Community, since there tends to be heavy shipping and mailing and the letter may take longer than usual to arrive.

If you live outside the EC, we recommend not ordering after 10th December, although you could exceptionally wait until 17th December. However, if you do, there is a greater guarantee that the letter will arrive before Christmas if you order by urgent post.

At our company, we do everything possible to ensure that the letters arrive as quickly as possible, but since we send the letters by ordinary post we cannot 100% guarantee deliveries since there is no tracking number, so we cannot respond to your requests to ascertain the whereabouts of the letter; all we can do is guarantee that it was dispatched from our office.

1/ Orders and shipments

You may only place orders on our website if you are 18 YEARS OLD OR OLDER, in accordance with Spanish laws on ecommerce and Internet commerce.

We send letters all over the world.

We strongly advise against placing orders after 17th December if you live in the EC (European Community).

If you live outside the EC, do not place orders after December 10. You can only order after that date, until 17th December, but for a greater guarantee that the letter will arrive before Christmas you should choose urgent post.

2/ Our letters

You can see the specific characteristics of the letters that will be sent here.

3/ Prices

All the prices of orders include 21% VAT  and shipping costs via ordinary post.

One euro from the proceeds from each card purchased via this website will be earmarked to projects that the charity Aldeas Infantiles SOS carries out in Spain and all over the world.

4/ Payments and PayPal

The website www.cartadepapanoel.es has chosen to use PayPal, the most widespread and secure payment platform on the Internet. With PayPal you can use the majority of the leading credit and debit cards, including Visa, MasterCard, Visa Electron and others.

Or, if you prefer, you can use your bank account to pay via online transfer.

Important note: You do not need to be a PayPal client to pay via this payment gateway; instead, the payment with your debit or credit card is processed just like in the payment gateway of any other bank. At the end of the payment process, you have the option of joining PayPal.

For more information, click here.

5/ Returns and Guarantee

The website www.cartadepapanoel.es guarantees its products with a 20-day warrantee. If you are not pleased with our products or services for any reason, simply let us know.

You can return the merchandise received in its original envelope within 20 days after the reception date as long as it has undergone no damage, changes or alterations.

 

The first thing you should do is contact us, and we will send you a Return Merchandise Authorization (RMA) as well as instructions for the return.

No returns will be accepted without an RMA number. The RMA number must be visible on the front of the envelope we receive. After we receive it, SOLNET will either resend the product or reimburse the money.